We at Archbold take complaints seriously.
Solicitors must follow the Solicitors Regulation Authority (SRA) Code of Conduct. It’s a set of rules to make sure solicitors treat you fairly and professionally.
You can complain if you are not satisfied with issues such as:
how your solicitor handled your case
the cost for their services
What to do first
Firstly, you should complain to your solicitor. Regardless, you can at any time make a complaint to Archbold Solicitors. We have a clear and transparent complaints handlings procedure, details of which we can make available upon request to any member of the public.
When you invoke our complaints handling procedure, you should:
complain as soon as possible
be clear on what the issue is and how you would like it to be resolved
send your complaint to firstname.lastname@example.org
give us up to 28 days to resolve your complaint
You can download a formal complaint letter template from the Legal Ombudsman website to complain to any solicitor, should you wish.
When to complain to LO
If you have complained to us about poor service and you are not satisfied with our response, you can contact the Legal Ombudsman.
The Legal Ombudsman deals with poor service, such as:
delayed or unclear communication
problems with your bill
loss of documents
You can contact the Legal Ombudsman by:
calling them on 0300 555 0333
going to the Legal Ombudsman website
emailing them at email@example.com
They will keep in contact with you and make sure your case is passed to an investigator for assessment.
When to report a solicitor to the SRA
Solicitors Regulation Authority
If you have complained to your solicitor about breaching the SRA Code of Conduct and you are not satisfied with their response, you can report them to the SRA.
Solicitors must follow the code of conduct. Examples of a breach include: